With Great Power Comes Great Responsibility: Building a Support Infrastructure for an Open-Source ILS (LITA Program)

Location: HILTON-Fairchild

Date: Sunday, 6/27/10:30am-12pm

Going with the open-source product as your ILS was a gutsy move. Now, you have to grapple with the cost-transference that just occurred: the organization has changed during the and will need to change even more to make it a viable, long-term solution. This presentation will show how the balance of support and expertise should evolve so that you can utilize your new ILS for the benefit of all stakeholders. It will cover the troubleshooting approach, project plans, roles and responsibilities and branding questions that should be asked throughout the product life cycle.

Speakers:  ???